Careers at Kodiak Hub
Join Kodiak Hub
Current Openings
Customer Onboarding & Enablement Manager
Remote in Germany or the United KingdomJoin the Kodiak Hub Sleuth 🐻🚀 as we aid global companies to create smarter & more sustainable supply chains at scale.
Ready to work with something that creates real impact? Check out our opening.
Who we are?
Kodiak Hub is a growth venture offering SaaS solutions engineered to revolutionize Supplier Relationship Management (SRM). We are building the next generation of B2B SaaS, based on business intelligence, automation, big data analytics, and machine learning technology, creating a blueprint of how companies optimize their interaction and collaboration with suppliers.
Our team is international and tight-knit, composed of competent and creative individuals. We double our revenue on a yearly basis, and we have an aggressive yet realistic growth model for the following years. As our product is completely novel, we are constantly figuring out innovative solutions to the market's challenges.
Join us and help us change the way companies operate in their global supply chains!
We have an opening for a Customer Onboarding & Enablement Manager
As a Customer Onboarding & Enablement Manager, part of Kodiak Hub’s Customer Success team, you will play a pivotal role in the most critical part of our customers' journey with us - onboarding. Kodiak Hub delivers a world class onboarding experience across our global customer base, deploying software in weeks, not years, like legacy vendors and driving customers to first value in 14 days.
Project management of customer implementations to specified statements of work makes up the core of the Customer Onboarding and Enablement Manager role, but your role will also encompass the facilitation of live and on demand workshops to support the education and enablement of leadership teams and key stakeholders across the Kodiak Hub customer base, alongside other initiatives to support in consistently adding to our enablement services.
KEY RESPONSIBILITIES
- Take charge of the complete implementation cycle for both new and existing customers, building out project plans and ensuring adherence to timelines, milestones and quality standards while managing expectations throughout the process.
- Conduct discovery workshops to deeply understand customer requirements, developing tailored success plans that facilitate seamless onboarding and integration
- Lead change management initiatives to ensure that customers are fully prepared for new processes and systems. Develop and implement strategies that minimize resistance and enhance user adoption, fostering a smooth transition throughout the onboarding phase
- Effectively manage relationships with key stakeholders, ensuring their needs and expectations are met. Regularly communicate project status, gather feedback, and adjust strategies as necessary to keep all parties aligned and informed
- Ensure all project deliverables meet quality standards through rigorous testing and evaluation. This involves making recommendations for improvements based on customer feedback and internal reviews
- Work with internal technical teams to customize solutions that meet specific customer needs. Your ability to synthesize customer feedback will drive enhancements to our service offerings
- Work internally with product, marketing and customer success teams to design and deliver live and on demand training content and resources such as onboarding guides, best practice guides, webinars and prerecorded videos for existing customers that empower users and increase adoption rates and times
- Work with customers to surface expansion opportunities throughout onboarding that extend use cases, provide further value to their users and deliver increased ROI to stakeholders
QUALIFICATIONS
- Bachelor’s degree or above in a relevant study
- Minimum of 3 years relevant experience in a Customer Onboarding, Enablement or Project Management Role
- Experience in Procure Tech, Supply Chain or Procurement is essential
- Certification in PMP, Prince2 or other project management certification highly desirable
- Exceptional verbal and written communication skills, with the ability to convey complex concepts in a clear and concise manner.
- Technically minded with prior experience of working with APIs to deliver out of the box and bespoke integrations
- Proficiency in English is required; proficiency in additional languages is a plus!
Discover the Amazing Benefits of Joining the Kodiak Hub Team
At Kodiak Hub, we believe in fostering employee growth and well-being. Join us and enjoy a range of benefits and perks including:
- Flexible Working Hours
- Parental Leave
- Pension Plan
- Social Gatherings & Company Off-Sites
- Paid Holidays
- Employee Growth Plans
- And so much more!
Contact Us
We're always looking for new talent to join the Kodiak Sleuth!
If you don't see a position that fits your competency, feel free to send your CV and cover letter to info@kodiakhub.com